Credit/Debit Card payments are our most popular method used to quickly transfer funds to and from your trading account. Below you will find lots of useful information relating to funding and withdrawing successfully from your FxPro Trading Account.

FxPro do not charge for the transfer of funds however sending receiving providers may charge the payment in-line with their current fees. FxPro will always deposit your trading account with the net amount received into our banks.

If your payment is from a company card that does not bear your name, we will be unable to accept the payment until you have provided us with the relevant company documentation proving yourself as an authorized user of the card. Failure to do so may incur delays in payment processing while we verify the source of payment and may result in the return of the funds back to their source which will incur further charges.

Once you have deposited by Credit/Debit Card, current regulatory procedures stipulate that you must withdraw in exactly the reverse order as deposits, please see below example:

Example:

Client opens Trading Account and uses:

Card “A” and deposits $200 + $500 + $300 = total $1000
Card “B” and deposits $1000 + $500 = total $1500

This means that Card “A” has deposited a total of $1000 however withdrawals to this card should come in the form of -$200 -$500 -$300 to make the total of $1000

Similarly Card “B” must withdraw - $500 -$1000 making the total of $1500

Withdrawals should not be requested for amounts in excess of previous deposits.

Only once all previous deposits by card have been withdrawn back to the card used may any other funding method be offered for withdrawal.

For prompt processing, we would appreciate it if you could send your withdrawal requests in amounts matching previous deposits.

For some deposits and extremely common for withdrawal we may ask for all card copies previously used for deposit for verification, if this is the case, please black out all numbers on the front of the card apart from the very first digit, and the last 4 digits. For the back side copy, please cover the 3 digit CVV2 number (security code) scan a clear colour copy and send to Accounting@FxPro.com

If you are unable to provide a card copy, (lost/stolen/expired card) please provide either the credit card statement clearly showing the card number and your name or a letter from your local branch confirming prior ownership of card.

IMPORTANT NOTICE

We are required by law to keep up to date records of all of our client’s and their documentation. In order to execute a withdrawal request and to avoid any misunderstanding we must have on record the following documents:

• Valid Proof of Identity
• Valid Proof of Residence
• Proof of Signature (if not contained in ID document)

Failure to provide any of the above documents may result in delays of payment processing.

The information contained in this page is for reference and guidance only.